April 2008

 

Nigeria ’s first call centre newsletter

12connect

Multichoice Nigeria installs new VoIP solution

In a bid to improve the customer experience; Multichoice Nigeria has completed installation of a new VoIP solution. The new solution, UNIMAxx Contact Centre (based on the Asterisk® platform) offers a whole new feature list for customers and a simplified approach to internal customer query resolution.

Customers can now resolve simple complaints through the Interactive Voice Response system, request a purchase or have the option to drop a voice message with details of their complaint during the call centre closed hours for easy resolution on resumption.

The new system comprises of a web based agent interface, simplified reporting and an outbound dialer. The information available will enable the organisation have first hand information about the customers needs and promptly address issues as they arise.

The organisation is showing their commitment to ensuring customers’ satisfaction by investing in this system upgrade.

Product Offer!!!!!!!

 The Jabra GN2000 series of corded headsets featuring superb call clarity yet designed to withstand the roughest handling. It comes with either a standard microphone and SoundTube or a special noise cancelling microphone mounted on a flex boom arm. Jabra GN2000 comes in two versions: a standard version optimised for normal phone systems, and an IP version offering enhanced digital sound. For every ten (10) headsets you order we’ll give you an extra one (1) headset totally free!! Send a mail to sales@12solutions.com to order or to request a product test.

Introduction

Twelve Solutions brings to you the first edition of our Call Centre newsletter. Do you want to know all the latest and juicy bits of customer service information around the globe?   Then look out for a monthly edition of our newsletter. It promises to be as entertaining and informative as possible.

 

Feature Article

In this edition, we take a look at a critical factor in call centre management that is often overlooked – occupancy. Occupancy can be defined as…. Read Full Article

 

Customer Service Tip

In this section, we will discuss a new customer service tip each month, stating its benefits and possibly comments by customer service representatives. Our tip for this month is starting with the right... Read Full Article

 

Feedback from visitors

We’ll be happy to hear from you and feedback will be featured monthly. Your comments, questions, suggestions, jokes are welcome. Please send a mail to info@12solutions.com.