Customer Service Tips - April 2008
In this section, we will discuss a new customer service tip each month, stating its benefits and possibly comments by customer service representatives. Our tip for this month is starting with the right ATTITUDE.
While we go about our daily lives, we discover that service is an integral part of us and we are either in a service offering or receiving position. We frown and are upset when service given to us does not meet our standards and we are happy when it’s fantastic. However, the receiver determines what constitutes good customer service at every point in time.
Whenever we find ourselves in a service offering position, we need to listen attentively and assist the service requestor in a way he or she would leave happy and satisfied.
Recently I walked into a restaurant to pick up a few pastries, feeling happy about the upcoming weekend I went to the counter to make my purchase. However, my upbeat manner was shot down with a surly look from the attendant; and I thought what had I done to deserve this ATTITUDE.
The difference between good customer service and bad customer service often times simply lies in the ATTITUDE! To offer good customer service, we must be prepared to keep an upbeat attitude, and do away with any negative attitude. Someone with a positive attitude will attempt to help, even if they don’t have all the answers. They will search for an answer or find someone who can help. Someone with a negative attitude will treat a request for help as an intrusion, interference or simply as a bother taking them away from what they were doing.
So how is your attitude today? Are you being helpful or frustrating? Let’s take time to reflect on this and think about how we can improve. The bottom line is we are responsible for whatever attitude we exhibit, and only when we choose to change can we be different and stand out as stars.
Tags: attitude, good customer service
May 3rd, 2008 at 6:44 pm
Nice one. I will be sure to visit your site again. Best of luck…