Customer Service Tip - September 2008
When last did you walk into a store and receive a very warm greeting that made you smile? For me its been a while and it happens so little and far between that I’m startled when it does happen.
A warm greeting when you receive a client makes a world of difference. Its sets the stage for a pleasant transaction, may even convert a window shopper into an actual buyer, and it definitely costs nothing to offer a warm greeting.
So how should we welcome our customers? If you really love your job or are making any effort at trying to enjoy it then this shouldn’t be hard to figure out. A smile, eye contact, maybe a handshake, will definitely make our customers take a second look at us and diffuse any hostility. Our culture sometimes requires our genuflecting when greeting elders in the society. If the customer is really advanced in age and tends to communicate with you in your local dialect then I guess it won’t hurt for you to genuflect while greeting him.
Is this customer a regular at your service point? Then you should know his/her name, ask about the family, initiate a bit of small talk. The customer will surely feel happy, because you’ve shown him/her that you care. Its common sight for mothers to move around with their kids to informal environments, know their names too so you can ask about them when the mother comes in alone.
Its important that we learn to enjoy our jobs as CSR’s because its only then that we can incorporate a winning attitude.