Contact centre outsourcing

At Twelve Solutions call centre, we care about our clients' business and want to create a wonderful experience for the customers we interact with daily on their behalf. We try to ensure our clients remain profitable in business; maintain a high reputation of the brand and that the customers' experience remains a wonderful one.

Outsourcing all or part of your call centre business to TWELVE SOLUTIONS will enable you to concentrate on your core business activity, draw on the knowledge, experience and skills of professionals, easily increase or reduce headcount as dictated by customers calling pattern and reduce ongoing overheads.

Our outsource services include:

• Customer care lines
• IT service desk
  
• Customer acquisition
• Telesales
• Collections
• Customer surveys
• Mystery shopping