Twelve Solutions is an IT solutions company with focus on developing sustainable technology projects that directly impacts on the lives of people. Recognising the growing need for enhanced customer interactions within our environment, Twelve Solutions was formed to provide organisations with resources capable of improving their customer service culture through voice, web and face-to-face contact.
We believe that organisations must build a customer focused culture to succeed.
What we do
Twelve Solutions provides services including the design and implementation of contact centres, contact centre consulting, design and deployment of contact centre trainings, contact centre recruitment, contact centre outsourcing analysis and services, contact centre project management services and web application development.
How we do it
Our services are customised and tailored to suit the needs of each client. We acknowledge that each organisation has a different culture and internal approach to issues, thus we ensure that we improve the customer experience with the organisation's culture as a base.
We access your current situation and work in partnership with you thereby ensuring that we can transfer as much knowledge as possible during the entire project period.