May 2008
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Twelve Solutions Newsletter |
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12connect |
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Product Offer!!!!!!! |
Introduction We hope you enjoyed our 1st issue of 12connect. If you missed it then just visit our website for the archived version. This month we take a look at how we can achieve a high First Contact Resolution rate and will be sharing a new customer service tip for this month. Happy reading... Feature Article This month we take a look at First Contact Resolution and its effect on the customer experience. First Contact Resolution (FCR) can be defined as the ability to resolve a customer’s complaint completely on his/her first contact attempt with an organisation and is usually used in some call centres as…. Read Full Article Customer Service Tip Last month we looked at Attitude and its effect on customer service. This month we shift our focus to POSTURE and its effect on our productivity as CSR’s. A sight we see very often at call... Read Full Article |
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The Jabra GN2000 series of corded headsets featuring superb call clarity yet designed to withstand the roughest handling. It comes with either a standard microphone and SoundTube or a special noise cancelling microphone mounted on a flex boom arm. Jabra GN2000 comes in two versions: a standard version optimised for normal phone systems, and an IP version offering enhanced digital sound. For every ten (10) headsets you order we’ll give you an extra one (1) headset totally free!! Send a mail to 
