News

Twelve Solutions develops World-Class Customer Call Center for Emzor. 

Twelve Solutions, foremost IT Company has deployed a world class customer center for pharmaceutical giant, Emzor. The state-of-the-art facility was officially opened on March 1st at the corporate head office of Emzor in Lagos. The centre offers customers and distributors 24 hours direct contact with Emzor.  

Group Managing Director of Emzor, Dr Stella Okoli while making the first call to distributors of the company at the commissioning said the call center will serve as an interface between the company and its numerous customers and was one of the ways the company planned to satisfy its customers.  Managing Director, Twelve Solution, Laura Etukudoh said the new call center would eliminate visits to the Emzor office and allow customers and distributors to focus on more important issues. Call centers, she noted was much more than phone calls and was an effective means for an organization to communicate with its customers as it minimizes expenses and enhances  its customer relations.  

Twelve Solutions has built an extensive business involvement in the IT sector. Established in 2005, Twelve Solutions has established call centers in over 6 locations among which include Multichoice, Multishield Healthcare, Mediplan Limited, Mouka Limited and Pronto Cabs.